Privacy Policy

Introduction

At CanaStream.ca, we strive to provide a seamless and transparent billing experience for our customers. This Billing Policy outlines the terms and conditions regarding the billing procedures for our services. We value your trust and aim to ensure that you have a clear understanding of our billing processes. Please read this policy carefully before subscribing to our services.

1. Billing Cycle

Our billing cycle is designed to provide flexibility and convenience to our customers. The billing cycle for our services is as follows:

1-Week Trial: If you sign up for our 1-week trial, you will not be charged during the trial period. However, if you do not cancel your subscription before the trial period ends, your subscription will automatically renew for a 1-month plan.
Monthly Subscription: For customers on a monthly subscription plan, you will be billed on the same date each month. For example, if you subscribe on the 15th of the month, you will be billed on the 15th of each subsequent month.
6-Month Subscription: Customers on a 6-month subscription plan will be billed every six months on the same date as the initial subscription.
12-Month Subscription: Customers on a 12-month subscription plan will be billed annually on the same date as the initial subscription.

2. Payment Methods

We offer a variety of payment methods to ensure a convenient billing experience for our customers. The accepted payment methods include:

Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, and American Express.
Bank Transfer: For customers who prefer to pay via bank transfer, please contact our customer support team for bank details and instructions.

3. Automatic Renewal

To ensure uninterrupted access to our services, all subscription plans are set to automatically renew at the end of the billing cycle. This means that your subscription will be automatically renewed, and your payment method will be charged on the renewal date. If you wish to cancel your subscription, please do so before the renewal date to avoid any automatic charges.

4. Billing Disputes

Upon successful payment, an invoice or receipt will be sent to your registered email address. This document will include details of the transaction, such as the amount charged, the billing period, and the payment method used. Please keep this document for your records.

5. Late Payments

Timely payment is essential to maintain uninterrupted access to our services. If your payment is declined or not received by the due date, the following steps will be taken:

Grace Period: A grace period of 7 days will be provided to allow you to update your payment information or make the necessary payment.
Service Suspension: If payment is not received within the grace period, your account will be temporarily suspended, and access to our services will be restricted.
Account Termination: If payment is not received within 30 days of the due date, your account will be terminated, and all data associated with your account will be permanently deleted.

6. Refund Policy

Our refund policy is outlined in detail in our Refund Policy. Please refer to this document for information on eligibility and procedures for requesting a refund.

7. Contacting Customer Support

If you have any questions or concerns regarding your billing, our dedicated customer support team is here to assist you. You can contact us via WhatsApp or by sending an email to support@canastream.ca. Our team is available to provide prompt assistance and resolve any billing-related problems you may have.

Frequently Asked Questions (FAQ)

1. How can I update my payment information?

You can update your payment information by logging into your account on our website and navigating to the billing section. Alternatively, you can contact our customer support team for assistance.

2. What should I do if my payment is declined?

If your payment is declined, please check your payment information for any errors and ensure that your payment method has sufficient funds. If the issue persists, contact your bank or payment provider for further assistance.

3. Can I change my subscription plan?

Yes, you can change your subscription plan at any time by logging into your account and selecting the desired plan. Any changes will take effect at the end of the current billing cycle.

4. How can I cancel my subscription?

You can cancel your subscription by filling out the cancellation form on our website or by sending an email to support@canastream.ca with your cancellation request. Please ensure that you cancel before the renewal date to avoid any automatic charges.

5. Will I receive a refund if I cancel my subscription mid-cycle?

No, we do not provide refunds for cancellations made mid-cycle. Your subscription will remain active until the end of the current billing period, and you will not be charged for the subsequent billing cycle.