Refund Policy

Introduction

At CanaStream.ca, we are committed to providing exceptional service and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions regarding refunds and cancellations for our services. We value your trust and aim to be transparent in our refund procedures. Please read this policy carefully before subscribing to our services.

1. Automatic Renewal for the 1 week trial

When you sign up for our 1-week trial, it is important to note that if you do not cancel your subscription before the trial period ends, your subscription will automatically be renewed for a 1-month plan. This ensures uninterrupted access to our IPTV services without any service disruptions. We understand that circumstances may change, so we recommend setting a reminder to cancel your subscription if you decide not to continue with our services.

2. Non-Refundable 1-Week Trial

The 1-week trial period is designed to allow you to experience our IPTV services and evaluate their suitability for your needs. However, please be aware that the 1-week trial is non-refundable. This policy is in place to prevent abuse of the trial system and to ensure fairness to all users. We encourage you to take full advantage of the trial period to assess our services and make an informed decision before committing to a paid subscription.

3. Hassle-Free Cancellation Process

We understand that circumstances may change, and you may need to cancel your subscription. To make the process as convenient as possible, we offer multiple methods for cancellation:

Cancellation Form: Fill out the cancellation form located at the bottom of our website’s page or in the FAQ section of the landing page. This form requires basic information to verify your account and initiate the cancellation process.
Email: Alternatively, you can send an email to support@canastream.ca, clearly stating your request for cancellation. Our customer support team will guide you through the process and ensure a smooth cancellation experience.

We recommend canceling your subscription before the trial period ends or before the next billing cycle to avoid any automatic charges.

4. Refunds for Automatic Charges

In the event that you are automatically charged for a renewal and wish to request a refund, we regret to inform you that we cannot provide a refund for the charged amount. Our system is designed to process renewals automatically to ensure uninterrupted access to our services. However, we understand that billing issues can occur, and we strive to find a fair solution.

As a gesture of goodwill, we offer the following compensation options instead of a refund:

1-Month Plan: If you are on a 1-month plan and experience an automatic charge, we will provide you with 1 month of free service upon request.
6-Month Plan: For customers on a 6-month plan who encounter an automatic charge, we will offer 3 months of free service as compensation.
12-Month Plan: Similarly, for customers on a 12-month plan who experience an automatic charge, we will provide 6 months of free service to compensate for the inconvenience.

We believe that these compensation options demonstrate our commitment to customer satisfaction and our willingness to address any billing issues promptly.

5. Contacting Customer Support

We understand that billing problems or concerns can be frustrating, and we are here to assist you. If you encounter any issues or have questions regarding your subscription, we encourage you to reach out to our dedicated customer support team. You can contact us via WhatsApp or by sending an email to support@canastream.ca. Our team is available to provide prompt assistance and resolve any billing-related problems you may have.

Please note that while we strive to respond to all inquiries in a timely manner, response times may vary depending on the volume of requests. Rest assured that we are committed to addressing your concerns and ensuring your satisfaction.

Frequently Asked Questions (FAQ)

1. How can I cancel my subscription?

You can cancel your subscription by filling out the cancellation form on our website or by sending an email to support@canastream.ca with your cancellation request.

2. Is the 1-week trial refundable?

No, the 1-week trial is non-refundable. This policy is in place to prevent abuse of the trial system and to ensure fairness to all users.

3. What happens if I forget to cancel my subscription before the trial period ends?

If you do not cancel your subscription before the trial period ends, your subscription will automatically be renewed for a 1-month plan.